Shipping & Exchange Policy
Shipping Policy
We’re here to make delivery straightforward. Made-to-order pieces ship within 7–10 working days after render approval. UAE delivery is free on orders of AED 1,000 and above, and GCC delivery is free on orders of AED 1,500 and above; rates for other destinations are shown at checkout. If anything goes wrong, contact us and we’ll help.
Order Processing
Made-to-order pieces are crafted, quality checked and prepared for dispatch within 7–10 working days after you approve your design render.
If we anticipate a delay, we’ll contact you with an update. If you have a date in mind, please contact us before ordering and we’ll let you know whether the timing can be accommodated.
Custom & Made-to-Order Pieces
Custom and made-to-order items are created specifically for you and therefore require the full processing timeframe outlined above.
Delivery Timeframes
After dispatch, delivery time depends on your destination and the courier service. We’ll email tracking details as soon as your order ships.
Shipping Rates & Tracking
- UAE: free on orders of AED 1,000 and above; AED 30 for orders below AED 1,000.
- GCC (Saudi Arabia, Kuwait, Qatar, Bahrain and Oman): free on orders of AED 1,500 and above; AED 180 for orders below AED 1,500. GCC delivery takes 2–3 days after dispatch.
- Shipping rates for other destinations are calculated at checkout.
- Once your order ships, you will receive a confirmation email with tracking details.
Shipping Responsibility
Please double-check your shipping address when placing your order. If you notice an error, contact us as soon as possible and we’ll do our best to help before dispatch. An incomplete or incorrect address may affect delivery timing.
Lost or Delayed Packages
Once your order is with the courier, we’ll share tracking details and help you follow up if it is delayed or appears to be lost. The courier manages delivery after dispatch, and our team is here to guide you through the next steps.
Exchange Policy
Exchange Eligibility
Some non-personalised items may be eligible for exchange. To request one, contact us within 48 hours of delivery. Items must:
- Be unworn, unused, and in original condition
- Be returned with all original packaging (boxes, pouches, cards, and accessories)
- Have an exchange request submitted within 48 hours of delivery
All exchange requests are subject to inspection and approval.
Personalised & Custom Pieces
Personalised, custom-made and made-to-order pieces are created specifically for you, which is why we send a design render for your approval before production begins. It's important to us that you're happy with your jewellery, so if anything isn't right when your piece arrives, please get in touch and we'll do our best to help.
Exchange Process
- Exchanges are subject to product availability.
- If the requested item is unavailable, an alternative item or store credit may be offered at our discretion.
Exchange Shipping
Return shipping and reshipment costs for approved exchanges are paid by the customer. We’ll explain the expected costs and steps before you send anything back.
We strongly recommend using a tracked and insured shipping method. The Jewel Bar is not responsible for items lost in transit.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and original packaging
We’ll review the photos and order details and help arrange the appropriate next step.
Contact Us
For shipping or exchange inquiries, please contact: