Returns Policy

It's important to us that you're happy with your jewellery. Every personalised and made-to-order piece is created specifically for you, so we send a design render for your approval before production begins. Please check names, spelling, dates, sizes and other details carefully before you approve.

If something isn't right

If your piece arrives damaged or isn't as approved, contact us within 48 hours of delivery with your order number and clear photos, and we'll make it right.

For any other concern about your order, please get in touch. Our team will always do our best to find a solution with you.

Cancellations

If you need to cancel, please contact us within 24 hours of placing your order. After that, a 30% cancellation charge applies to cover the design and production work already under way.

Our craftsmanship

We stand behind every piece we make. Manufacturing defects will be repaired or replaced at no cost. For other repairs or care, we'll explain the options and any costs before work begins.

For delivery details, see our Shipping & Exchange Policy. For repairs, visit our Repairs Policy, or email customercare@thejewelbarinc.com.